• Are you insured?

    Yes. Happy At Home Pet Care is a fully insured business. You are welcome to see our documentation at any time.

  • What are your business hours?

    Due to the nature of our work, we offer flexible working hours. We aim to reply to all communications within 24 hours as the animals take priority when we are caring for them. We will notify our clients in advance of our holidays and days we are unavailable. We advise you follow our social media platforms for updated information.

  • Do you work on Bank Holidays?

    Yes, we do but we do charge an extra fee for services provided. Fees are charged at double rate for the Easter weekend, Christmas Eve, Boxing Day, Hogmanay, New Year’s Day & 2 January.

  • What payment methods do you accept?

    We accept BACS / Bank Transfer and Cash. Please note, all bookings must be paid in full before the service you book takes place.

  • Do you charge a deposit?

    Yes, we require a deposit to secure your dates in our calendar. Deposit charges vary depending on which services are requested. You will be given full information at our meet and greet with a copy of your Service Agreement and our cancellation policy.

  • What is the booking process?

    After your initial enquiry, we will arrange a free meet and greet at your home so we can get to know your pet(s) and you. If you wish to use our services, we can then complete the paperwork and deposit required for securing the booking dates.

  • Will my house keys be stored securely?

    Yes, keys will be kept in a secured locked storage cabinet with no identifying information attached.

  • What happens if my pet is taken ill or has an accident?

    Please don’t panic. I’m trained in pet first aid and travel with a first aid kit. You will be contacted immediately. If you are unavailable, we will contact the emergency contact listed on your booking form to discuss events and what, if any, treatment was required. If necessary, we will transport your pet to your vet in our vehicle. Vet fees will be your responsibility and we will have fees for use of our vehicle.

  • Why do we ask for an emergency contact details?

    Emergency contact details are important especially if you are on holiday. If we can’t contact you, we will contact the emergency contact you provide. Please ask your selected emergency contact if they will be happy to be contacted by us if required.

  • Will you keep me updated on how my pet(s) are while I’m away?

    Yes of course. You will receive plenty of updates including photos to reassure you. You can ask us your preferred way to receive updates via text, WhatsApp, Messenger etc.

  • Do you offer home boarding?

    Not yet, but more information coming soon.

  • Do you have a cancellation policy?

    Yes, we have a cancellation policy which you will be advised of when you book a service with us. If you cancel 7 days or more prior to the service start date, you will be refunded minus the non-refundable deposit. 50% of the booking fee will be charged if cancellation occurs between 48 hours – 7 days. Less than 48-hour notice from the start date will be charged at 100% of the booking fee.


    If we at Happy At Home Pet Care need to cancel your booking you will receive a full refund.

  • Is my data safe under GDPR?

    Yes absolutely. We have a Privacy Policy and we are registered with the Information Commissioner’s Office (ICO).

frequently asked questions